FAQ
Frequently Asked Questions displayed on the public FAQ page
FAQ: How do I set up a new POS machine?
Quick answer on how to create and configure a new POS machine in AccuArk.
FAQ: What is a safe drop and when should I do one?
Quick answer explaining safe drops and when to perform them during a POS shift.
FAQ: How do I reprint a receipt from a previous sale?
Quick answer on how to find a previous sale and reprint or email the receipt.
FAQ: How do I apply a coupon or discount at the POS?
Quick answer on how to apply coupons, discounts, gift cards, and loyalty points at the POS.
FAQ: What is Quick Add and how does it work?
Quick answer explaining the Quick Add feature for creating new items during a sale.
FAQ: Why can't I see certain payment buttons on my POS?
Quick answer on why payment method buttons may be hidden on the POS screen.
FAQ: How do I open the cash drawer without a sale?
Quick answer on how to manually open the cash drawer for no-sale operations.
FAQ: How do I hold a sale and come back to it later?
Quick answer on how to pause a sale using Hold and resume it later with Unhold.
FAQ: My POS screen is frozen — what do I do?
Quick answer on how to recover from a frozen or unresponsive POS screen.
FAQ: What is the difference between Standard and Compact POS?
Quick answer explaining the differences between the two POS screen modes.
FAQ: Can I accept multiple payment methods on one sale?
Quick answer on how to split payments across multiple methods at the POS.
FAQ: How do I process a refund for a customer?
Quick answer on how to process a refund at the AccuArk Point of Sale.
Handling Large CSV Files During Import
Tips and best practices for importing large CSV files into AccuArk, including batch processing behavior, performance expectations, Excel pitfalls, file encoding, and strategies for very large datasets.
Resolving Column Mapping Issues
How to fix column mapping problems during import, including unrecognized headers, incorrect auto-mapping, missing required fields, and duplicate mappings.
Troubleshooting Common Import Errors
A comprehensive guide to the most common import errors in AccuArk and how to resolve each one, including lookup failures, numeric formatting issues, missing fields, and file problems.