Refund Policy

Overview

At AccuArk©, we want you to be completely satisfied with our services. We offer a generous free trial period so you can fully evaluate AccuArk© before committing to a paid subscription. The trial period length depends on your selected plan. This Refund Policy explains how cancellation works, when refunds may be issued, and your responsibilities as a subscriber.

Free Trial Period

We offer a free trial period so you can fully evaluate AccuArk© before committing to a paid subscription. The length of your trial period depends on the plan you select — details are shown on the pricing page and during checkout.

Trial Cancellation

You can cancel your subscription at any time during the free trial period:

• Log in to your account portal
• Navigate to subscription settings
• Click "Cancel Subscription"
• Confirm your cancellation

If you cancel during the trial period, no charges will be applied. Your access will continue until the trial period ends.

Post-Trial Billing

After your free trial period ends:

• Your subscription automatically continues
• You will be charged the subscription fee for your selected plan
• Billing occurs at the start of each billing cycle (monthly or yearly)
• Your subscription renews automatically at the end of each billing period — monthly or yearly — until you cancel. You can cancel any time from your subscription page.

Failed Payments

If a payment cannot be processed:

• We will automatically retry the payment multiple times over several days
• You will receive email notifications about the payment failure
• A grace period of 7 days is provided to resolve the issue
• You can update your payment method in your account portal at any time
• If payment is not received within the grace period, your subscription ends — unless only fees are unpaid, as described under Unpaid Fees and Renewals in our Terms of Service.
• Unpaid fees that are overdue when your subscription renews hold the renewal, and fees are paid first — see Unpaid Fees and Renewals in our Terms of Service.

Subscription Cancellation

We offer no-questions-asked cancellation — you may cancel your subscription at any time, for any reason, through your account portal. No approval, justification, or support contact is required.

Upon cancellation:

• Your subscription remains active until the end of your current billing period — you continue to have full access until then
• If no paid period is left when you cancel — for example, your subscription is past due for its renewal or first payment, or you are billed by invoice and nothing has been paid yet on your current period's invoice — access ends at once.
• You will not be charged for any subsequent billing periods
• You retain access to your data until the end of the billing period
• No partial refunds are issued for unused time within the current billing period
• No refunds are issued for failing to cancel before the next billing cycle — the charge is final once processed
• After the billing period ends, your data is retained for 60 days before permanent deletion

Cancellation is immediate and takes effect at the end of the current billing period. There is no waiting period, no cancellation fee, and no long-term contract obligation.

Billing Cycle Changes

You may switch between monthly and yearly billing:

• Monthly to Yearly: You can switch from monthly to yearly billing now, from your account portal: the yearly price is charged today (or invoiced, if you are billed by invoice), less a credit for the unused part of your current month. A switch to yearly never costs more than the twelve monthly payments it replaces would have cost, and if you have a coupon you get whichever is better — the yearly price's saving or your coupon — never both. If you pay by card or by invoice, you can instead schedule the switch for the end of your current month.
• Yearly to Monthly: A switch from yearly to monthly billing takes effect at the end of your yearly period, and a scheduled change can be cancelled until it takes effect. For a PayPal yearly subscription, contact support to switch to monthly.
• Yearly plans are not refunded, including the unused part of a yearly period.

Refund Policy

General Policy

Because we offer a generous free trial period with full access to all features, and because you may cancel at any time with no questions asked, we do not issue refunds for subscription fees after the trial period has ended — except in the cases listed under When Refunds May Be Considered below, each approved by an administrator, and payments taken twice by mistake when a PayPal subscription is switched to yearly billing, which are refunded automatically. Situations where no refund is issued include, but are not limited to:

• Forgetting to cancel before the next billing cycle
• Not using the Services during a billing period
• Dissatisfaction with features that were available for evaluation during the trial
• Changing your mind after payment has been processed
• Switching to a competitor or alternative solution

The trial period is your opportunity to fully evaluate the Services. By continuing your subscription past the trial, you acknowledge that the Services meet your needs.

When Refunds May Be Considered

Refunds are exceptional: a refund is made only when an administrator approves it. The exceptions are payments taken twice by mistake when a PayPal subscription is switched to yearly billing — for example a payment your old monthly PayPal subscription takes after you confirm the switch — which are refunded automatically.

We may consider refund requests in the following circumstances:

• Billing Errors: If you were charged incorrectly due to a technical error on our part
• Duplicate Charges: If you were charged multiple times for the same billing period
• Service Unavailability: If the service was unavailable for an extended period due to issues on our end

How to Request a Refund

If you believe you qualify for a refund, please:

1. Contact us within 30 days of the charge
2. Provide your account information
3. Explain the reason for your refund request
4. Include any relevant documentation

We will review your request and respond within 5 business days.

Plan Changes

If you upgrade, add an add-on, or ask for a downgrade:

• Upgrades and add-ons: Upgrades and add-ons are charged now for the rest of your current billing period and take effect once that charge is paid; if you are billed by invoice, the change is made at once and the charge is invoiced. Add-ons renew with your subscription.
• Downgrades: Moving to a smaller plan, or removing an add-on, is not self-service: it is a downgrade request that our team reviews. Your locations, machines and storage hold your business data — sales, invoices, inventory and files — so removing one that still has data linked to it would break your records. We check every downgrade first, so some can't be approved — what you use must fit within the limits you would have afterwards. A plan-transfer fee applies, and one plan transfer or add-on removal is allowed every 60 days.
• Add-on removals: Once an add-on removal is approved and its fee is paid, the add-on is removed at the end of your billing period and keeps working until then.
• Free trials: During a free trial, an upgrade, an add-on or a switch to yearly billing is charged nothing until the trial ends, and your first charge is at the new price.
• PayPal: PayPal needs 10 days' notice of a price change, so with PayPal a payment due within 10 days is still billed at the old price: an upgrade or add-on charges its difference for that payment now, and an add-on removal keeps the add-on for the period that payment covers.

Subscription Ownership Transfers

If you transfer your subscription ownership to another user:

• An ownership transfer fee may apply
• Transfer fees are non-refundable once the transfer is completed
• The fee may be waived at administrative discretion
• If a transfer is cancelled before completion, any collected fees will be refunded

Reactivation

If your subscription has ended and you wish to reactivate:

• Reactivating includes all outstanding dues — your open fees and any unpaid balance — and any applicable reactivation fee
• A suspended subscription is not reactivated: paying all outstanding dues restores it (a suspension for a payment dispute, or one placed by our team, is lifted by our team)
• If within the 60-day data retention period, your previous data will be restored upon reactivation
• After the 60-day retention period, your data is permanently deleted and you will start with a fresh account
• Reactivation fees are non-refundable
• There is no access to data or partial data retrieval without full reactivation

SLA Service Credits

If AccuArk© fails to meet the uptime commitments outlined in our Service Level Agreement, you may be eligible for service credits.

• Service credits are not cash refunds — they are applied as a credit to your next invoice
• Credits are calculated based on the uptime tier achieved during the affected month (see SLA for details)
• You must request service credits within 30 days of the qualifying downtime event
• Credits are capped at 100% of one month's subscription fees
• Credits cannot be converted to cash, transferred, or applied to other accounts

Service credits represent your sole and exclusive remedy for any failure to meet the SLA. The service credit process is separate from the refund request process described above.

Chargebacks

If you initiate a chargeback or payment dispute with your bank or credit card company:

• Your account may be suspended immediately
• We will provide documentation to the payment processor
• If the chargeback is found to be invalid, you may be responsible for additional fees

We encourage you to contact us directly to resolve any billing issues before initiating a chargeback.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For billing questions or refund requests, please contact us through our contact form.