POS + General Ledger + Inventory + Payroll — All Included on Every Plan | Free Updates Forever
Help | Login / My Account

How can we help you?

Search our knowledge base for instant answers, or explore support options below

Popular: Getting Started Installation Import Data Billing
Recommended

Knowledge Base

Browse our comprehensive library of guides, tutorials, and how-to articles. Find step-by-step instructions for every feature.

  • Step-by-step tutorials
  • Video walkthroughs
  • Troubleshooting guides
  • Best practices
Browse Knowledge Base
Frequently Asked Questions

Quick answers to common questions about trials, features, and billing.

Browse FAQ
Contact Support

Can't find what you need? Our support team is here to help.

Submit Ticket Contact Us
Account Portal

Manage subscriptions, access downloads, and view account details.

Go to Portal
Browse by Topic

Knowledge Base Categories

Find articles organized by topic

Accounting & Financial Management

Guides for chart of accounts, transactions, journal entries, financial reports, accounting periods, and multi-location accounting

30 articles
Asset Management

Complete guides for managing fixed assets including acquisition, transfers, maintenance, depreciation, disposal, leases, insurance, physical audits, and reporting

31 articles
Billing & Account

Payment, subscription, and account help

9 articles
Billing & Payments

Help articles about subscriptions, invoices, payment methods, and billing questions.

3 articles
Bills Management

Guides for vendor bill creation, payment posting, split payments, recurring schedules, bill statuses, multi-location tracking, reporting, printing, and role-based permissions

22 articles
Complex Invoicing

Guides for invoice creation, order statuses, payments, deposits, customer approval, delivery confirmation, team assignments, work orders, recurring invoices, credit limits, and multi-location fulfillment

37 articles
View All Categories
Most Helpful

Popular Articles

Top resources our customers find most useful

Troubleshooting & FAQ

Solutions to common asset management issues including access problems, missing assets, depreciation errors, and import failures.

8 views
Asset Permissions & Role Setup

Complete guide to asset management permissions, what each permission controls, and recommended role configurations for different user types.

6 views
Quick Add — Ideal for New AccuArk Installations

Why Quick Add is especially valuable when first installing AccuArk, and how to use it to build your inventory naturally during daily sales.

6 views
Reports FAQ & Troubleshooting

Answers to the most common questions about AccuArk reports, including troubleshooting empty data, understanding discrepancies, permissions, filters, and export options.

5 views
CRM Troubleshooting & FAQ

Solutions to common CRM issues including access problems, missing records, auto-task failures, dashboard refresh, and configuration questions.

5 views
Can I Edit or Delete a Ticket Note?

Notes are permanent and cannot be edited or deleted, preserving the integrity of the audit trail.

5 views
Explore All Articles
What to Expect

Support Response Times

We strive to provide timely support to all our customers.

All Support Requests

Within 24-48 hours

Same Level for Every Plan

No tiered support — every customer gets the same response time

Phone Support

Need to speak with someone directly?

(347) 7707779

Monday - Friday, 9AM - 6PM EST
Important Information

Things to Know

Free Trial

The free trial requires subscribing first. After your 7-day trial, your subscription continues automatically. Cancel before the trial ends to avoid charges.

Internet Connection

AccuArk© requires an internet connection for full functionality. For offline capability, we offer a special subscription with local server installation. Contact us for details.

Data Import

AccuArk© supports data import from Excel files (.xlsx, .xls) only. You can import products, vendors, and customers. Export your existing data to Excel format before importing.

Affiliate Program

We are currently not accepting sales affiliates. Contact us to be added to the list of future affiliates.

Still Need Help?

Our support team is ready to assist you with any questions or issues.

Browse Knowledge Base Submit Support Ticket