FAQ
Frequently Asked Questions displayed on the public FAQ page
FAQ — How Do I Set Different Prices for Different Customer Types?
Learn how to use customer account types and promotional pricing rules to offer different prices to wholesale, retail, VIP, and other customer groups.
FAQ — What Happens to Stock When I Sell a Kit vs an Assembly?
Understand exactly how stock levels change when selling Kit and Assembly items, including which items are deducted, when, and how to track the movements.
FAQ — How Do I Create Buy-One-Get-One Promotions?
Step-by-step guide to setting up buy-one-get-one-free (BOGO) and similar quantity-based promotions using the Pricing tab on the Inventory Item form.
FAQ — How Do I Set Up Item Attributes Like Size and Color?
A quick guide to creating attribute definitions, assigning them to items, and configuring price adjustments and POS display for modifiers like Size, Color, and Toppings.
FAQ — What Is the Difference Between a Kit and an Assembly?
A clear comparison of Kit (virtual bundle) and Assembly (pre-built unit) package types, including how they handle stock, pricing, and POS behavior.
FAQ — How Do I Allow Selling Items When Out of Stock?
Learn how to configure the Allow Orders Exceeding Stock setting so cashiers can sell items even when stock is zero or insufficient.
FAQ — Why Doesn't My Item Show in the POS?
Troubleshoot why an inventory item is not appearing in the POS item grid or search results, including Display in POS, Modifier Only, Disabled, and category settings.
FAQ: How do I check how many locations and machines I have?
How to view your current location and machine usage.
FAQ: How do I enable tips or surcharges at a location?
Quick steps to turn on tip prompts or card surcharges for a store.
FAQ: What is the difference between a location's contact email and email settings?
Understanding the two types of email configuration on a location.
FAQ: I hit my machine limit — what can I do?
Options when your subscription machine capacity is reached.
FAQ: How do I replace the hardware for an existing POS register?
Steps to move a POS machine to new hardware without losing settings or history.
FAQ: Can different machines accept different payment methods?
Yes — each machine has its own payment method toggles.
FAQ: How do I set up email for a specific location?
Quick steps to configure location-specific SMTP email settings.
FAQ: How do I change tax rates for a location?
Quick guide to assigning or removing tax rates at a store location.