FAQ — Why Doesn't My Item Show in the POS?

FAQ — Why Doesn't My Item Show in the POS?

If an item exists in your inventory but does not appear in the POS item grid or search results, check the following settings on the Inventory Item form:

1. Display in POS Is Unchecked

Open the item and go to the General Information tab. Look for the Display in POS checkbox.

• If unchecked, the item is intentionally hidden from the POS
• Check the box and save to make it visible

2. Is Modifier Only Is Checked

On the same tab, check the Is Modifier Only checkbox.

• If checked, the item can only appear as an add-on or attribute of another item
• It will not show in the POS grid or search
• Uncheck it if the item should be sold standalone

3. Item Is Disabled

Check the Enabled checkbox (or look for a "Disabled" indicator).

• Disabled items are completely hidden from the POS
• Re-enable the item to make it available

4. Category Filtering

If your POS is configured to show items by category:

• Make sure the item has a category assigned
• Make sure the category itself is not hidden or disabled
• Check that the POS is not filtering to a different category

5. Location Availability

Some items may be configured to only be available at specific locations:

• Check the item's location availability settings
• Make sure the current register's location is included

Quick Checklist