FAQ: I hit my machine limit — what can I do?
Quick Answer
When you see "Subscription capacity reached", you have three options:
Option 1: Deactivate Unused Machines
If you have machines that are not currently in use (old registers, seasonal terminals), deactivate them to free up slots:
- Go to Program → Machines
- Toggle Show Inactive to see all machines
- Select the machine you no longer need
- Click Disable
- The freed slot can now be used for a new machine anywhere
Option 2: Purchase Extra Machine Add-Ons
Extra Machine add-ons expand your capacity with a shared pool of machines:
- Extra machines can be assigned to any location
- They are flexible — deploy them where you need extra capacity
- Example: Buy 2 extra machines and assign both to your busiest store
Option 3: Upgrade Your Base Plan
If you consistently need more machines at every location, upgrade to a plan with a higher base machines-per-location count.
Understanding the Error Message
The error message tells you exactly what is happening:
- "This location already has X active machine(s), which is the maximum of Y allowed by your plan." — base capacity at this location is full
- "All Z add-on machine slot(s) are in use across your locations." — the shared add-on pool is also exhausted