Point Of Sale (POS)
Complete guides for using AccuArk's Point of Sale system including the standard and compact POS screens, payment processing, refunds, holds, discounts, shift management, machine settings, and cash operations
How to Perform a Safe Drop
Step-by-step instructions for removing excess cash from the register and recording a safe drop.
How to Start and End a Shift (Check In and Check Out)
Complete guide to starting a POS shift (check in), ending a shift (check out), opening cash amounts, and shift reconciliation.
How to Start a New Sale
How to clear the POS screen and begin a fresh transaction for the next customer.
How to Cancel or Void a Sale
Learn how to cancel an unsaved sale, void a saved unpaid invoice, and what to do with paid invoices that need to be reversed.
How to Hold and Resume (Unhold) a Sale
Learn how to pause a sale and come back to it later using the Hold and Unhold features.
How to Issue a Refund at the POS
Step-by-step instructions for issuing monetary refunds at the POS, including full and partial refunds and refund to different payment methods.
How to Process a Return at the POS
Step-by-step guide for returning items from a completed sale back to inventory, including partial and full returns.
Understanding Payment Processing States and Errors
What happens during payment processing, how to handle errors, timeouts, and what to do when a payment fails.
How to Search for and Reload a Previous Invoice
Learn how to look up a past transaction at the POS to reprint a receipt, add more payments, or process returns.
How to Split a Payment Across Multiple Methods
Learn how to let customers pay with multiple payment methods on a single transaction, including configuration and limits.
How to Process Other Payment Methods (Check, Bank Transfer, Online, Digital Wallets)
Instructions for accepting checks, bank transfers, online payments, Apple Pay, Google Pay, ACH, and Buy Now Pay Later at the POS.
How to Process a Credit or Debit Card Payment
Instructions for processing credit and debit card payments at the POS, including payment processor integration and manual entry.
How to Process a Cash Payment
Step-by-step instructions for accepting cash payments at the POS, including change calculation and cash drawer operation.
How to Add Notes and Shipping Charges to a Sale
Learn how to add notes to a POS sale, set shipping or delivery charges, and view the invoice history log.
How to Apply Discounts at the Point of Sale
Step-by-step instructions for applying item-level discounts, order-level discounts, coupons, gift cards, and loyalty point redemptions at the POS.