Troubleshooting
Common problems and solutions
Connection Errors and Sync Issues
How to resolve internet connection problems and data synchronization issues in AccuArk©.
Software Won't Start or Crashes on Launch
Troubleshooting steps when AccuArk© won't open or crashes immediately after launching.
Hardware Configuration Reference
A complete reference of all POS hardware settings in AccuArk, including device types, connection options, and configuration fields for every supported device.
Troubleshooting Customer Display Problems
Solutions for customer-facing display issues including wrong monitor, pole display errors, blank screens, and idle mode configuration.
Troubleshooting Barcode Scanner Problems
Solutions for barcode scanner issues including scan failures, garbled data, timeout errors, and keyboard wedge configuration.
Troubleshooting Cash Drawer Problems
Solutions for cash drawer issues including the drawer not opening, wrong kick commands, COM port errors, and auto-open configuration.
Troubleshooting Receipt Printer Problems
Solutions for common receipt printer issues including connection failures, garbled output, paper errors, and barcode printing problems.
Using Machine Info for Diagnostics
How to use the Get Machine Info button to collect system information for diagnostics, support tickets, and asset tracking.
Running a Full Hardware Test
How to use the Test All Hardware button to run diagnostics on every POS device at once, and how to interpret the combined results.
Testing Your Card Reader
How to test card reader connectivity for Stripe terminals, Worldpay terminals, and generic swipe readers.
Testing Your Barcode Scanner
How to test barcode scanner connectivity and run an interactive scan test to verify barcodes are read correctly.
Testing Your Customer Display
How to test a secondary monitor or USB pole display used as a customer-facing display on your POS machine.
Testing Your Cash Drawer
How to test cash drawer connectivity and trigger a test drawer open using AccuArk's built-in diagnostic tool.
Testing Your Receipt Printer
How to run the built-in receipt printer test, understand the three test steps (connectivity, status query, test page), and interpret the results.
POS Hardware Testing Overview
An overview of AccuArk's built-in hardware testing tools for diagnosing receipt printers, cash drawers, customer displays, barcode scanners, and card readers.