Frequently Asked Questions

AccuArk© is designed to be flexible and can serve virtually any retail or service business. Some examples include:

• General retail stores (clothing, gifts, merchandise)
• Furniture and home goods stores
• Grocery and food markets
• Hardware and building supply stores
• Electronics retailers
• Wholesale and distribution businesses
• Service businesses (installation, repair, etc.)

These are just examples — AccuArk© adapts to your specific business needs. See all industry solutions.

Yes! All subscribers receive complete software upgrades at no extra cost. When we add new features or improvements, you get them automatically. There are no additional fees for updates — it's included in your subscription.

Yes! Every plan gets every feature. We don't punish small businesses with feature walls. You pay for capacity (locations and machines), not functionality. A single-location business has access to the exact same features as a multi-location enterprise.

AccuArk© provides live inventory sync across all locations. Stock levels update instantly with every sale, transfer, or receiving. Set location-specific reorder points, get automatic low-stock alerts, and transfer stock between locations with full tracking. Know where every item is — which location, which area, which shelf.

Yes. AccuArk© natively integrates POS, Complex Invoicing, General Ledger Accounting, Inventory Management, and Payroll in one unified platform — no third-party connections needed. Multi-location sync is built in from day one. One login, one database, one source of truth.

Yes. AccuArk©'s Complex Invoicing system works independently for businesses that schedule jobs, deliveries, installations, and payment plans without a traditional checkout counter. You get the full platform — accounting, inventory, customer management — with or without POS.

Yes. AccuArk© supports customer-tier pricing — set different rates for wholesale, retail, and VIP customers. Combined with flexible tax rules (per-location, per-jurisdiction, and customer-specific exemptions), you can handle complex B2B and B2C pricing from one platform.

Upgrades: Yes — you can upgrade from your account portal. Upgrades and add-ons are charged now for the rest of your current billing period and take effect once that charge is paid; if you are billed by invoice, the change is made at once and the charge is invoiced. Add-ons renew with your subscription. During a free trial, an upgrade, an add-on or a switch to yearly billing is charged nothing until the trial ends, and your first charge is at the new price.

Downgrades: We recommend starting with a plan that fits your current needs and upgrading as you grow. Moving to a smaller plan, or removing an add-on, is not self-service: it is a downgrade request that our team reviews. Your locations, machines and storage hold your business data — sales, invoices, inventory and files — so removing one that still has data linked to it would break your records. We check every downgrade first, so some can't be approved — what you use must fit within the limits you would have afterwards. A plan-transfer fee applies, and one plan transfer or add-on removal is allowed every 60 days. Once an add-on removal is approved and its fee is paid, the add-on is removed at the end of your billing period and keeps working until then.

PayPal: PayPal needs 10 days' notice of a price change, so with PayPal a payment due within 10 days is still billed at the old price: an upgrade or add-on charges its difference for that payment now, and an add-on removal keeps the add-on for the period that payment covers.

Your subscription renews automatically at the end of each billing period — monthly or yearly — until you cancel. You can cancel any time from your subscription page.

You can switch from monthly to yearly billing now, from your account portal: the yearly price is charged today (or invoiced, if you are billed by invoice), less a credit for the unused part of your current month. A switch to yearly never costs more than the twelve monthly payments it replaces would have cost, and if you have a coupon you get whichever is better — the yearly price's saving or your coupon — never both. If you pay by card or by invoice, you can instead schedule the switch for the end of your current month.

A switch from yearly to monthly billing takes effect at the end of your yearly period, and a scheduled change can be cancelled until it takes effect. For a PayPal yearly subscription, contact support to switch to monthly. Yearly plans are not refunded, including the unused part of a yearly period.

Yes, you can cancel your subscription at any time through your account portal. If you cancel during your free trial period, you won't be charged. After the trial, your subscription will continue until the end of your current billing period. If no paid period is left when you cancel — for example, your subscription is past due for its renewal or first payment, or you are billed by invoice and nothing has been paid yet on your current period's invoice — access ends at once.

None — every fee is disclosed. There are no transaction fees and no fees for updates. Beyond your plan and any add-ons you choose, a fee applies only for a specific event: a one-time setup fee where one applies, a one-time charge for a service you ask us for, a late fee if a subscription payment becomes overdue, a plan-transfer fee for an approved downgrade or add-on removal, an ownership-transfer fee, or a reactivation fee. See the Fees section of our Terms of Service.

The machines included in your plan are allocated per location. For example, a plan with "4 Machines/Location" for 2 locations means each location can run up to 4 of the plan's machines — you cannot move them between locations (e.g., 5 at one location and 3 at another).

Need more capacity? Extra machines bought as add-ons are a pool you can assign to any of your locations — for example, buy 1 extra machine and run 5 at one location while the other keeps its 4. Adding a location? Each extra location includes the same number of machines per location as your plan.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. For enterprise plans, we also offer invoicing with net-30 terms.

AccuArk© is a Windows application. Requirements:

• Operating System: Windows 10 or Windows 11
• RAM: 4GB minimum (8GB recommended)
• Storage: 500MB for installation
• Internet: Broadband connection required
• Display: 1280x720 minimum resolution

AccuArk© also works with standard receipt printers, barcode scanners, and cash drawers.

Yes. We take security seriously:

• 256-bit encryption for all data transmission
• Daily backups of all your data
• 99.9% uptime guarantee
• US-based servers with enterprise-grade security

Your business data is protected with the same level of security used by financial institutions.

All subscribers have access to our US-based support team. Support options:

• All Plans: Full support from our US-based team — email, knowledge base, and documentation

We also provide documentation, guides, and this FAQ to help you get the most out of AccuArk©.

After your subscription ends, there is no access to the software or to your data, so export everything you need before then. Your data is kept for 60 days after the end, and reactivating your subscription within that time restores it. During the last 7 days before your data is due for deletion, we email you reminders; once that period is over, our team permanently deletes the data, and it cannot be recovered.