Can I Upgrade or Downgrade My Plan?

You can upgrade from your account portal. Upgrades and add-ons are charged now for the rest of your current billing period and take effect once that charge is paid; if you are billed by invoice, the change is made at once and the charge is invoiced. Moving to a smaller plan, or removing an add-on, is not self-service: it is a downgrade request that our team reviews. Your locations, machines and storage hold your business data — sales, invoices, inventory and files — so removing one that still has data linked to it would break your records. We check every downgrade first, so some can't be approved — what you use must fit within the limits you would have afterwards. A plan-transfer fee applies, and one plan transfer or add-on removal is allowed every 60 days.