What Happens to My Data If I Cancel?
When you cancel, your subscription — and your access — continues until the end of the period you have paid for. If no paid period is left when you cancel — for example, your subscription is past due for its renewal or first payment, or you are billed by invoice and nothing has been paid yet on your current period's invoice — access ends at once. Export everything you need before your subscription ends.
After Your Subscription Ends
- There is no access to the software or to your data
- Your data is kept for the data-retention period shown in our Terms of Service
- Reactivating your subscription within that period restores your access and your data
Before Deletion
- During the last 7 days of the data-retention period, we email you reminders
- Once the period is over, our team permanently deletes your data — sales records, customer data, inventory and everything else
- Deleted data cannot be recovered
How to Export Your Data
Use the export features throughout the AccuArk software, and download the reports you need, before your subscription ends.
Thinking About Reactivating?
- Within the data-retention period: reactivate your subscription from your account portal — your data is restored
- After it: you'll need to start fresh with a new subscription