What Support Is Available?
All subscribers have access to our US-based support team.
Support Channels
Email Support
- Available to all plans
- Response within 24-48 hours (usually faster)
- Send questions to support@accuark.com
Account Portal
- Submit support tickets
- Track ticket status
- Access your support history
Knowledge Base
- Self-service help articles (you're reading one now!)
- Step-by-step guides
- Troubleshooting tips
- Video tutorials
Enterprise Support
Enterprise plans include enhanced support:
- Priority response — Faster response times
- Dedicated account manager — Your personal contact
- Phone support — Direct phone line
- Onboarding assistance — Help getting started
Support Tips
When contacting support, include:
- Your account email
- Detailed description of the issue
- Steps to reproduce the problem
- Screenshots if applicable
- Error messages (exact wording)
This helps us resolve your issue faster!