What To Do If Your Payment Fails

Don't worry — failed payments happen, and they're usually easy to fix. Here's what to do.

Why Payments Fail

Common reasons for payment failures:

• Expired card — your card expiration date has passed
• Insufficient funds — not enough balance available
• Card replaced — you got a new card number
• Bank declined — your bank flagged the transaction
• PayPal funding source issue — linked card or bank has a problem

What Happens When Payment Fails

1. We'll retry — our system automatically retries failed payments a few times
2. You'll get an email — with instructions to update your payment method
3. Grace period — you have time to fix the issue before service interruption
4. Service continues — your AccuArk system stays active during the grace period

How to Fix It

For Credit/Debit Card (Stripe) Payments

Step 1: Log into your account portal, open your subscription and click Billing & Invoices (our payment emails link straight there)

Step 2: Under Payment method, click Replace card if you need to use a different card

Step 3: Under Amount due, pay what is owed — any unpaid fees are paid first

For PayPal Payments

Step 1: Log in to PayPal.com

Step 2: Check that your funding source (card or bank) is valid and has funds

Step 3: Go to Settings → Payments → Manage automatic payments → AccuArk

Step 4: Update your preferred funding source if needed

After Updating Your Payment

Your subscription is active again once everything owed is paid. Paying the amount due on the Billing & Invoices page is the quickest way back.

Still Having Issues?

If you've updated your payment method and charges are still failing:

1. Contact your bank to ensure they're not blocking the transaction
2. Try a different card or payment method
3. Open a support ticket — we'll help you sort it out

Remember: Your service stays active during the grace period. We want to keep you as a customer, so reach out if you need help!