How to Update Your Billing Information

Keep your payment information current to avoid service interruptions.

Update Credit Card

1. Log into your account portal
2. Open your subscription and click Billing & Invoices
3. Under Payment method, click Replace card
4. Enter your new card details
5. Click Save card

Your new card will be used for all future charges. The subscription owner, or a team member with billing permission, can replace the card.

Update the Business Address

Each subscription has its own business address and billing email. The subscription owner can change them:

1. Log into your account portal
2. Open your subscription
3. In Business & Billing, click Edit
4. Update the business address (and billing email)
5. Click Save Business Info

View Billing History

1. Log into your account portal
2. Open your subscription and click Billing & Invoices
3. Your invoices are listed there — open one to view or print it

Payment Failed?

If a payment fails:

1. You'll receive an email notification — it links to your subscription's Billing & Invoices page
2. Under Payment method, click Replace card if you need to use a different card
3. Under Amount due, pay what is owed — any unpaid fees are paid first
4. Your service continues during the grace period

Questions?

Contact our billing team for assistance with payment issues or special billing arrangements.