Can I Upgrade or Downgrade My Plan?
Upgrades — yes. Downgrades are a request that our team reviews.
Upgrading
If you need more locations or machines:
- Log into your account portal
- Open your subscription and click Upgrade Plan
- Choose your new plan and confirm
Billing: Upgrades and add-ons are charged now for the rest of your current billing period and take effect once that charge is paid; if you are billed by invoice, the change is made at once and the charge is invoiced. During a free trial, an upgrade, an add-on or a switch to yearly billing is charged nothing until the trial ends, and your first charge is at the new price.
Downgrading
Moving to a smaller plan, or removing an add-on, is not self-service: it is a downgrade request that our team reviews. Your locations, machines and storage hold your business data — sales, invoices, inventory and files — so removing one that still has data linked to it would break your records. We check every downgrade first, so some can't be approved — what you use must fit within the limits you would have afterwards. A plan-transfer fee applies, and one plan transfer or add-on removal is allowed every 60 days.
- A smaller plan: on the Upgrade Plan page, click Request Plan Transfer
- Removing an add-on: on the Add Resources page, click Request removal next to the add-on
Once an add-on removal is approved and its fee is paid, the add-on is removed at the end of your billing period and keeps working until then.
PayPal: PayPal needs 10 days' notice of a price change, so with PayPal a payment due within 10 days is still billed at the old price: an upgrade or add-on charges its difference for that payment now, and an add-on removal keeps the add-on for the period that payment covers.
What Doesn't Change
Regardless of plan changes:
- All features remain available
- Your data stays intact
- Support remains available